Georgia was great from the start with communication. unfortunately I was sold an extremely poor product. there were issues with the camper all over the place. from scratches to dents to really poor weld joins, poor sealant work, broken and faulty equipment.
the refund process was a nightmare I was told that the product was good and the company was mostly in denial. eventually got there in the end.
but it was a massive pain.
highly recommend anyone purchasing a camper to use a 3rd party inspector to make sure the quality can be made sure of.
overall I will probably continue to purchase campers from Alibaba
valuable lessons were learnt and I can go into the future knowing what to expect.
Phản hồi từ nhà cung cấp:
First, sorry to bother you. But after we communicated with our after-sales team, we found that:
Although you raised many problems that our other customers have not raised, and not our responsibility, we have helped you solve them asap and avoid losses to you. And
1.We provided lots of real camper photos before you place an order.
2.Before you pay the final payment, we provided a large number of photos and videos of your order, and then shipped it after you confirm it was well.
3.In response to the questions you raised, our professional after-sales team analyzed the causes and propose solutions immediately, and even propose solutions to problems that are not our responsibility (scratches, dents ect.).
After consultation with you and Alibaba, we have reached an agreement and we have fulfilled our responsibilities.And welcome to third-party testing and even factory supervision.
14 Dec 2022
by Intertek
00:44
